Tacit Call Center
Convenient calling center services for your business, at an affordable rate. To augment your front desk or current call center and/or for overflow calls.
TACIT CALL CENTER
How it works
Convenient calling center services for your business, at an affordable rate. To augment your front desk or current call center and/or for overflow calls.
Remote Location
Our call center is operated remotely, ensuring that our agents are not physically present in your office. This remote setup allows us to work on your preferred schedule and ensures flexibility in handling calls according to your practice’s needs.
Call Handling
Incoming calls to your practice are directed to our call center, where our trained agents answer them as if they were part of your office. They greet patients professionally, gather necessary information, and address their inquiries or concerns based on your instructions.
Outbound Calls
Our call center agents can make outgoing calls at your direction. Whether it’s scheduling appointments, following up on test results, or conducting appointment reminder calls, our agents will make the calls on behalf of your practice, adhering to your provided guidelines and scripts.
Access to Patient Charts
With your permission and proper security protocols in place, our call center agents can access patients’ charts within the Nextech system. This allows them to review relevant information, update records, and provide accurate responses to patient inquiries.
Staff Supervision
While our call center agents are trained professionals, they work under the supervision of your practice’s staff. This ensures that they adhere to your practice’s protocols and guidelines, providing consistent and high-quality service.
Seamless Integration
We strive to seamlessly integrate our call center services with your practice. By working closely with your staff and following your practice’s standard operating procedures, we ensure that our call center functions as an extension of your team, delivering a consistent patient experience.
At Tacit Scribes, we prioritize data security and confidentiality. We work closely with you to establish appropriate safeguards and protocols to protect patient information when accessing electronic medical records or making calls on your behalf.
By leveraging our call center services, you can offload administrative tasks, improve patient satisfaction, and enhance the overall efficiency of your practice’s communication processes.
