Expert Patient Communication
Tacit Call Center provides your practice with a dedicated team focused solely on your patient communication needs. Our highly trained agents provide seamless support, allowing your in-house team to focus on clinical care.
More Patients, With Less Hassle
Training
Top 0.5% Talent, Trained for Peak Performance
Our agents are rigorously trained to provide compassionate and efficient support to your patients. Their expertise in ophthalmology-specific communication ensures a positive experience for every caller.
Quality
Excellent Quality Assurance
Our agents utilize advanced call center technology and software tools designed to streamline workflows and optimize patient communication. This ensures efficient handling of appointments, inquiries, and other tasks.
What can my Call Center Agent Do?
Your call center agent can help you streamline operations, improve patient experience.
Appointment Scheduling & Reminders:
Efficient handling of patient appointments, cancellations, and reschedules. Automated and live reminders to reduce no-shows.
Patient Inquiries & Support:
Addressing patient concerns and questions professionally. Providing accurate information on procedures and billing.
Insurance Verification
Verification of patient insurance coverage before appointments. Ensuring patients have the necessary coverage for their visits.
FAQs
1. What types of ophthalmology practices do you serve?
We serve a wide range of ophthalmology practices, from solo practitioners and small clinics to large multi-specialty eye care centers. Our services are tailored to meet the specific needs of each client, whether you specialize in cataract surgery, LASIK, glaucoma treatment, pediatric ophthalmology, or general comprehensive eye care. We work with ophthalmologists, optometrists, and other eye care professionals
2. What call center services do you offer for ophthalmology practices?
Our comprehensive ophthalmology call center services include appointment scheduling and reminders, patient inquiries and support, insurance verification, referral management, pre-authorization assistance, patient portal support, and more. We handle all aspects of patient communication, allowing your in-house staff to focus on clinical care.
3. How are your call center agents trained?
Our call center agents undergo rigorous training specifically designed for the ophthalmology field. They receive extensive training in ophthalmology terminology, workflows, patient communication protocols, HIPAA compliance, and the use of our advanced call center technology. We also provide ongoing training and supervision to ensure they stay up-to-date on the latest best practices and provide exceptional service.
4. What EMR systems are you compatible with?
Our agents are proficient in a variety of leading ophthalmology EMR systems, including Nextech, NextGen, Epic and EyeMD. We ensure seamless integration with your existing systems to streamline workflows and maintain accurate patient records. We are experienced in working with various electronic health records (EHR) and practice management software.
5. How does your call center improve patient satisfaction?
Our professional and courteous agents provide prompt and efficient support to your patients. We minimize wait times, answer questions thoroughly, and ensure a positive experience with every interaction. This dedication to patient care leads to increased patient satisfaction and loyalty. We focus on improving patient engagement and enhancing the overall patient experience.
6. How much does your ophthalmology call center service cost?
Our pricing is simple and transparent. We charge an all-inclusive flat rate of $14 per hour for our call center services. There are no hidden fees or complicated pricing models. This straightforward pricing allows you to accurately budget your call center expenses and receive high-quality support without any surprises. Contact us today to discuss how our services can benefit your practice.
