Privacy Policy

Effective date: March 22, 2026

1. Introduction

Tacit Scribes ("we," "us," or "our") is committed to protecting the privacy of our website visitors, prospective clients, and the practices and patients we serve. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit tacitscribes.com or engage with our services.

By using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website.

2. Information We Collect

2.1 Information You Provide

When you complete our contact form, request a demo, or communicate with us, we may collect:

  • Name and professional title
  • Practice name and address
  • Email address and phone number
  • Information about your practice and service needs

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referring URLs
  • Device and operating system information

We use Google Analytics and Google Tag Manager to collect and analyze this data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and schedule demos
  • Provide and improve our services
  • Send service-related communications
  • Analyze website usage to improve user experience
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. HIPAA and Protected Health Information

Tacit Scribes operates as a Business Associate under HIPAA when providing scribe and call center services to covered healthcare entities. In that capacity, we handle Protected Health Information (PHI) only as permitted by our Business Associate Agreement (BAA) with each client practice.

This Privacy Policy governs information collected through our marketing website only. PHI collected in the course of providing services is governed by our BAA and our internal HIPAA policies, not this Privacy Policy.

5. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

  • Essential cookies: Required for the website to function properly.
  • Analytics cookies: Help us understand how visitors use our site (Google Analytics).
  • Marketing cookies: Used to track the effectiveness of our advertising campaigns.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

6. Information Sharing

We may share your information with:

  • Service providers: Third-party vendors who assist us in operating our website and providing services (e.g., CRM, email, analytics), subject to confidentiality agreements.
  • Legal compliance: When required by law, court order, or governmental authority.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

7. Data Security

We implement industry-standard security measures to protect your information, including TLS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Lodge a complaint with a supervisory authority (EU/EEA residents)

To exercise these rights, contact us at [email protected].

9. Children's Privacy

Our website is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Your continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Tacit Scribes